With Copilot agents, Pets at Home unleashes an AI revolution - Source EMEA
Organizations across industries face the same challenge: meeting customer expectations while improving efficiency. This customer story highlights how Pets at Home used Copilot agents to achieve both. Read the story to see how agents made an impact and contact Concourse Development Group LLC to discuss how they can work in your business.
What is Pets at Home's approach to AI?
Pets at Home is integrating AI to enhance the customer experience by unifying data across its various operations, including retail, veterinary practices, and grooming services. The company has created a platform in Azure that connects these areas, allowing for better insights and recommendations. By using AI, Pets at Home aims to save time for its veterinary staff on administrative tasks, enabling them to focus more on patient care.
How does Pets at Home utilize Copilot Studio?
Pets at Home uses Microsoft Copilot Studio to develop AI agents that assist in various business areas, including fraud detection. The company has created an agent that helps the retail fraud detection team analyze transaction data more efficiently, identifying patterns and anomalies. This allows the team to respond more effectively to potential fraud cases, ultimately improving operational efficiency.
What data does Pets at Home leverage for AI?
Pets at Home has access to data from approximately 8 million customers and 10 million pets through its Pets Club loyalty program. This data is utilized to generate machine learning and AI-driven recommendations for next best actions, helping staff provide tailored advice to customers based on their pets' needs and purchasing behaviors.
With Copilot agents, Pets at Home unleashes an AI revolution - Source EMEA
published by Concourse Development Group LLC
CDG builds, develops, designs, sells and implements software systems and applications for both B2B and B2C. We offer training courses for SaaS certifications. Get equipped to succeed. We have a responsibility to be accountable to our employees, customers, community & industry by owning up to any mistakes that may occur. We see our projects through until they are done and done right. We are bold in our development and we insist that are employees think outside the box to deliver a results-driven outstanding product or service.
Our commitment to excellence is unwavering. We strive to raise the bar and outdo our competition at every turn. We hold each of our employees at the highest level of standard and encourage them to do their best work.
Sign in with LinkedIn